CaseWare Support

You havea few options when you require CaseWare Support:

Frequently Asked Questions

We have developed a knowledge-base that presents a wide range of solutions to questions that we receive regularly. Please click here to visit our Frequently Asked Questions page (opens in new tab).


TELEPHONE SUPPORT

Our support desk is open from 8:00am until 6:00pm (Melbourne time) on all business days.

General Support: +61 3 9660 4688
SMSF Audit Support: +61 3 9660 4655

 

USE OUR ‘LIVE CHAT’ OPTION

You can click the chat icon (at the lower right hand corner of the screen) to chat directly with our support staff.

 

SEND AN EMAIL TO OUR SUPPORT TEAM

You may find it more convenient to send an email to us – please fill in the form on the right hand side of this screen. Please choose the correct support team from the drop down menu to ensure that your message reaches the correct team.

  • It often makes our job easier if you can attach a screen image to your support request, showing where your support request, issue or other query appears on your system.